10% off on your first purchaseFree shipping all over USA
10% off on your first purchaseFree shipping all over USA
Last Updated: August 2026
At Imperial Stitch, we aim to make international ordering as simple and reliable as possible. We offer both Standard Size and Custom Tailored suits, so preparation times may vary depending on the option selected.
Please review the information below before placing your order.
Imperial Stitch offers free shipping worldwide on all eligible orders.
We use trusted international courier partners such as DHL, FedEx, UPS, and SkyNet, depending on the destination and service availability.
Where expedited shipping is available, it is provided at no additional shipping charge.
Courier selection is determined by Imperial Stitch based on destination, availability, delivery efficiency, and service coverage.
Standard Size orders are prepared according to the jacket and trouser sizes selected on the product page.
Timelines begin after payment and order details have been successfully confirmed.
Additional time may be required if we need to verify sizing, payment information, or the delivery address.
Custom Tailored suits are prepared according to the body measurements submitted by the customer.
The design, colour, and fabric remain as displayed on the selected product page.
Customers may:
Production cannot begin until all required measurements have been received and reviewed.
Our team may contact you if:
Delays in submitting or confirming measurements may extend the estimated delivery date.
Custom Tailored orders normally require approximately 8–10 working days for production after the required measurements have been received and approved.
Custom Tailored orders are generally expected to arrive within approximately 2–3 weeks after measurement approval.
This estimate includes:
Customers ordering for a wedding, prom, graduation, or another fixed-date event should place their order well in advance.
Business or working days generally refer to Monday through Friday and exclude:
Orders placed outside normal business hours may begin processing on the following business day.
After placing an order, you should receive confirmation containing your:
Please review your order details carefully and contact us as soon as possible if any information is incorrect.
An order confirmation does not mean that the order has already been dispatched.
If you need to update any of the following, please contact us as soon as possible:
Changes cannot always be guaranteed once preparation or custom tailoring has started.
For Custom Tailored orders, changes requested after production begins may not be possible.
Before dispatch, orders are inspected for relevant details including:
Once the order passes inspection, it is prepared for shipment.
Tracking information will be provided after your order has been handed over to the courier.
Tracking updates may take approximately 24–48 hours to become visible after dispatch.
Customers are responsible for monitoring tracking information and ensuring that someone is available to receive the shipment where required.
A signature may be requested by the courier depending on destination and service type.
Imperial Stitch will cover applicable customs duties and import taxes associated with the shipment.
Customers should not normally be required to pay additional customs duties for an Imperial Stitch order.
If a courier or customs authority requests an unexpected payment, please contact Imperial Stitch before making the payment so that we can review the charge.
This policy applies to standard duties and import taxes associated with the original shipment and may not cover additional charges caused by customer-requested changes, refused deliveries, or incorrect delivery information.
All delivery timelines are estimates rather than guaranteed arrival dates.
Deliveries may occasionally be affected by circumstances outside our reasonable control, including:
We will assist customers where possible, but cannot guarantee a fixed delivery date after the parcel has entered the courier network.
If your suit is required for a specific event, we strongly recommend ordering well in advance.
Please allow sufficient time for:
Providing an event date does not create a guaranteed delivery commitment unless Imperial Stitch has expressly confirmed one.
Customers are responsible for providing complete and accurate shipping information.
If an order has not yet been dispatched, we will make reasonable efforts to update the delivery address.
Once an order has shipped, address changes may not be possible.
Any additional courier charges caused by an incorrect or incomplete address may be the customer’s responsibility.
A parcel is not automatically considered lost because it has passed the original estimated delivery date.
If your tracking has stopped updating or your order appears delayed:
Where required, we will open an investigation with the courier.
Courier investigations may take several business days.
If the courier officially confirms that a shipment has been lost in transit, Imperial Stitch will arrange a replacement order.
Replacement processing begins once the courier investigation has been completed and the parcel has been formally confirmed as lost.
If tracking shows that the parcel was successfully delivered to the address provided at checkout, the case will first need to be investigated with the courier.
A shipment may be returned if:
If an order is returned because of circumstances caused by the recipient, additional reshipping costs may apply.
If your package or product arrives damaged, or if you receive an incorrect item, please contact Imperial Stitch within 14 days of delivery.
Please provide:
Please retain the packaging until your case has been reviewed.
Do not return any item before receiving return instructions from Imperial Stitch.
Orders containing multiple products may occasionally be shipped separately.
If this happens, you may receive more than one tracking number.
There will be no additional standard shipping charge solely because the order has been divided into separate shipments.
Before returning any item:
Standard Size and Custom Tailored orders may have different return, alteration, or remake conditions.
Unauthorised returns may delay the processing of your request.
For questions regarding shipping, delivery, tracking, or an existing order, please contact Imperial Stitch customer support.
When contacting us about an existing purchase, please include your order number so that we can assist you more efficiently.