Privacy Policy

At Imperial Stitch (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information
• Order details

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages viewed
• Time spent on pages
• Referral source
• Cookies and tracking data

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate regarding purchases and customer support requests
• Provide shipping updates and order notifications
• Improve our website and customer experience
• Detect and prevent fraud or unauthorized transactions
• Comply with legal obligations
• Send promotional emails and marketing communications (where permitted by law)

3. Payment Processing

We do not store your complete payment card information on our servers.

Payments are processed securely through trusted third-party payment providers. These providers handle payment information in accordance with their own privacy and security standards.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Personalize user experiences
• Support advertising and remarketing campaigns

You may disable cookies through your browser settings; however, some features of the website may not function properly.

5. Analytics

We may use analytics services such as Google Analytics and similar tools to understand how visitors interact with our website.

These services may collect information including:

• Pages visited
• Time spent on the website
• Device information
• Geographic location (general region)
• Referral sources

This information helps us improve our products and services.

6. Marketing Communications

If you subscribe to our newsletter or provide your email address during checkout, we may send promotional emails regarding:

• New products
• Special offers
• Company updates
• Marketing campaigns

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.

7. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to:

• Process payments
• Deliver orders
• Provide customer support
• Perform website analytics
• Comply with legal requirements
• Protect our rights and prevent fraud

All third parties are expected to handle personal information securely and only for authorized purposes.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the internet is completely secure.

9. Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders
• Maintain business records
• Resolve disputes
• Comply with legal obligations
• Enforce agreements

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of personal information
• Restriction of processing
• Data portability
• Objection to certain uses of personal information

To exercise these rights, please contact us using the information provided below.

11. GDPR Rights (European Economic Area)

If you are located in the European Economic Area (EEA), we process your personal information based on legitimate business interests, contractual necessity, legal obligations, or your consent.

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

12. California Privacy Rights (CCPA/CPRA)

California residents may have the right to:

• Know what personal information is collected
• Request deletion of personal information
• Request correction of inaccurate information
• Opt out of certain data-sharing practices

Imperial Stitch does not sell personal information to third parties.

California residents may contact us to exercise their rights.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

14. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected, we will take appropriate steps to remove such information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

Your continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Imperial Stitch

Address: 575 N Midland Ave, Saddle Brook, NJ 07663

Phone: +1 (917) 735-2239

Email: contact@imperialstitch.com

Website: https://imperialstitch.com