10% off on your first purchaseFree shipping all over USA
10% off on your first purchaseFree shipping all over USA
Last Updated: August 2026
At Imperial Stitch, we take care to prepare and inspect every order before dispatch. Because we offer both Standard Size and Custom Tailored garments, return and refund conditions may vary depending on the type of order placed.
Please review this policy carefully before completing your purchase.
Orders may be cancelled within 12 hours of purchase for a full refund, provided processing or production has not already begun.
After this period, cancellation may not be possible.
For Custom Tailored orders, cancellation is no longer available once measurement review, cutting, tailoring, customization, or production has started.
To request a cancellation, contact us as soon as possible at:
Email: contact@imperialstitch.com
Standard Size orders are prepared according to the jacket and trouser sizes selected by the customer at the time of purchase.
Standard Size orders are not eligible for return or exchange due to:
Customers should carefully review the product details and Size Guide before placing an order.
If a Standard Size product arrives damaged, defective, incorrect, or materially different from the confirmed order, the issue will be handled under the Damaged, Defective, or Incorrect Items section below.
Custom Tailored garments are prepared according to the measurements submitted by the customer.
The product’s design, colour, and fabric remain as displayed on the product page.
Because these garments are prepared according to individual measurements, Custom Tailored orders are not eligible for return or exchange due to:
Customers are responsible for providing accurate measurements.
For Custom Tailored orders, Imperial Stitch may review submitted measurements before production begins.
We may contact the customer if:
Production may be delayed until the required information has been confirmed.
Measurement review is intended to help identify obvious inconsistencies but does not replace the customer’s responsibility to provide accurate measurements.
Imperial Stitch is not responsible for fit issues caused by measurements that were incorrectly taken, entered, or submitted by the customer.
If a fit issue is caused by customer-provided measurements, our team may, where possible, provide guidance regarding:
Any such support will be considered on a case-by-case basis and does not automatically create eligibility for a refund, replacement, or remake.
If a Custom Tailored garment is produced materially differently from:
please contact us within 14 days of delivery.
We may request:
We will compare the received garment with the confirmed order information and production records.
If Imperial Stitch is responsible for the issue, an appropriate resolution may include:
The appropriate resolution will depend on the nature and severity of the issue.
If you receive:
please contact Imperial Stitch within 14 days of delivery.
To help us investigate the issue, please provide:
Please keep the original packaging until your claim has been reviewed.
Claims submitted after the 14-day reporting period may not qualify for review.
Please do not return any product without first contacting Imperial Stitch.
Before sending an approved return, customers must:
Unauthorised returns may not be accepted and may delay or prevent the processing of a claim.
Do not send returns to our business or correspondence address unless specifically instructed by our support team.
If a return is approved because of an error by Imperial Stitch, including an incorrect, defective, or materially misproduced item, Imperial Stitch will cover reasonable approved return shipping costs.
If a return is approved for any reason not caused by Imperial Stitch, return shipping costs may be the customer’s responsibility.
Customers should not arrange return shipping independently before receiving instructions from our support team.
Where a valid claim is approved, Imperial Stitch may offer one or more of the following:
The resolution will depend on:
Approved refunds will be issued to the original payment method used during checkout.
Once processed, refunds typically take approximately 5–10 business days to appear in the customer’s account.
Actual processing times may vary depending on:
Imperial Stitch cannot control delays caused by financial institutions after a refund has been successfully processed.
If an order appears delayed or lost in transit, please contact our support team with your order number.
Imperial Stitch will work with the courier to investigate the shipment.
A shipment will not normally be treated as lost while the courier investigation remains open.
If the courier officially confirms that the shipment has been lost in transit, Imperial Stitch will arrange a replacement order.
If tracking confirms that the shipment was successfully delivered to the address provided by the customer, the matter will first be investigated with the courier before any further resolution is considered.
Delivery estimates are not guaranteed delivery dates.
Imperial Stitch is not responsible for delays caused by circumstances outside our reasonable control, including:
We will assist customers with courier enquiries and tracking wherever reasonably possible.
For more information, please review our Shipping & Delivery Policy.
If an order is returned because:
additional shipping or reshipping charges may apply.
Any applicable charges will depend on the circumstances of the returned shipment.
Unless Imperial Stitch confirms a manufacturing, product, or fulfilment error, the following are generally not eligible for return or refund:
We encourage customers to contact Imperial Stitch before initiating a chargeback or payment dispute.
Our support team will make reasonable efforts to review and resolve genuine order concerns.
Where necessary, Imperial Stitch may respond to chargebacks using available supporting documentation, including:
Fraudulent or abusive chargebacks may be disputed through the relevant payment provider.
If you have questions about a return, refund, fit issue, damaged item, or existing order, please contact us:
Imperial Stitch
Email: contact@imperialstitch.com
Phone: +1 (917) 735-2239
Website: https://imperialstitch.com
Please include your order number when contacting us about an existing purchase.
If a mailing or correspondence address is displayed elsewhere on our website, please do not use it for returns unless our support team specifically instructs you to do so